Essay Cockpit Resource Management Programs
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The objective of this study was to assess strength of the support for and opposition to the CRM concept within the airline industry in 1997. This objective included an identification of the sources of such support and opposition.
The research design involved the collection of data from three groups?airline managerial personnel, airline captains, airline cockpit personnel other than captains, and airline in-flight personnel other than cockpit personnel. The research design, which was exploratory in character, called for a comparison of the reactions of these groups to the CRM concept. Further, the research design provided for the comparison of reactions to the CRM concept within these groups on the basis of …”